Frequently Asked Questions
Are you the manufacturer or a reseller?
We are the original manufacturer of all Saanjaa garments. Every piece is designed, developed, and produced in-house to ensure exceptional quality and originality.
What fabrics do you use?
Our collections feature a mix of carefully sourced premium materials like viscose, cotton blends, georgette, and other high-quality fabrics known for their comfort and durability.
Will the garment look exactly like the photos?
Yes. All product images are professionally shot to reflect true colors and details. However, slight variations (10%-20%) may occur due to lighting or screen settings.
How do I know what size to order?
You can refer to our detailed size chart available on every product page. If you have any doubts, please contact us before placing your orderโweโre happy to help you find the right fit.
What are the shipping charges?
We offer flat shipping at โน100 on all orders. Shipping is free on orders above โน5000.
How long will it take to receive my order?
Orders are dispatched within 10 working days. You can expect delivery within approximately 15 days.
Do you accept returns?
We do not offer returns, as each piece is made or prepared specifically for your order.
Can I exchange a product?
Yes, exchanges are accepted only after our team has reviewed your request, and only for the same product in a different size
(if available). Please contact us within 48 hours of delivery to initiate an exchange.
What if my product arrives damaged?
In the rare event of transit damage, please email or WhatsApp us with photos within 24 hours of receiving the parcel, so we can assist you promptly.
Is it safe to shop on your website?
Absolutely. We use secure payment gateways to ensure your information is protected.
What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, and wallets.
Do you offer Cash on Delivery?
Currently, we do not offer Cash on Delivery. All orders are prepaid to maintain efficiency and quality control.
How do I care for my Saanjaa garment?
We recommend dry cleaning or gentle hand wash for all designer garments to maintain fabric integrity and longevity. Specific care instructions are provided with each product.
How can I get in touch if I have questions or need help?
You can reach us anytime:
๐ Phone & WhatsApp: +91-9875198837
๐ Email: merch.saanja@gmail.com
๐ Website: www.saajnaa.com
๐ข Address: Saanjaa, Jamnaba Party plot, Besides Agrawal Vidhya
Vihar School, Vesu Canal Rd, Vesu, Surat, Gujarat 395007